Customer Service for Creatives
Creative CX
At Core Media Operations, we act as an extension of your business — providing full-service customer communication across every channel — All answered under your brand.
Whether it's answering calls, resolving chats, managing email, or responding to social DMs, our team ensures your customers are heard, helped, and happy.
Omni-Channel Coverage
We don’t just cover channels — we build and manage a fully integrated contact experience tailored to your brand. We're built to scale with you, without the complexity of hiring, training, or managing a support team yourself.
Live + AI Reception
Email Integration
Live + AI Webchat
Social DM Integration
How we Help
Scheduling
We understand the struggles of juggling your phone and your tools. We help by taking calls & setting appointments while you're in the field creating.
Tech Support
Your platforms might be easy for those who use it daily, but sometimes your customers need a little more help. These calls can be lengthy, and require a level of experience & patience not everyone offers. That's where we step in.
Problem Solving
Sometimes, things go wrong - It's an inevitably of doing business. However, not every bad situation needs to end as such. We provide calm, empathetic service for troubled customers, and inform you of such issues for timely & appropriate resolutions.
Extended Coverage
We're not a Call Center BPO, and more than a single Admin. We're a team of agents, providing more than full time coverage, offering 8 hour, 7 day coverage for all of customers - Big & Small.
Compare
Core Media Operations
Our integration depth & service model is like none other on the market.
What sets us apart:
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Omni-Channel Coverage
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US Based Agents
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Flexible pay model
Our goal is an affordable, professional solution in improve customer experience.
to Hourly
Such as
Virtual Assistants
The average cost per overseas assistant is $8-12/hour, but with the loss of clear communication and societal understanding
to Salary
Such as
In-house Admin
The average cost of Full Time Staff is $24/hour, after benefits, providing only 40 hours of coverage, and with a set cost.
to Call Centers
Such as
Answer Connect
A reception service only answers the phone, and with little decision making, while you still have to manage other channels.
Premium Care
Based on Your Success
Our metrics of success are based on your metrics of success. You'll never pay an hourly, salary, or any other hidden fees with our service.
In order to ensure you receive top of the line service year round, we only charge based on your volume.
Looking for Quality Control as well? Save 20% when you bundle this service with Customer Service
