Customer Service for Creatives
Creative CX
At Core Media Operations, we act as an extension of your business — providing full-service customer communication across every channel — All answered under your brand.
Whether it's answering calls, resolving chats, managing email, or responding to social DMs, our team ensures your customers are heard, helped, and happy.
Live + AI Reception
Email Integration
Live + AI Webchat
Social DM Integration
How we Help
Scheduling
We understand the struggles of juggling your phone and your tools. We help by taking calls & setting appointments while you're in the field creating.
Tech Support
Your platforms might be easy for those who use it daily, but sometimes your customers need a little more help. These calls can be lengthy, and require a level of experience & patience not everyone offers. That's where we step in.
Problem Solving
Sometimes, things go wrong - It's an inevitably of doing business. However, not every bad situation needs to end as such. We provide calm, empathetic service for troubled customers, and inform you of such issues for timely & appropriate resolutions.
Extended Coverage
We're not a Call Center BPO, and more than a single Admin. We're a team of agents, providing more than full time coverage, offering 8 hour, 7 day coverage for all of customers - Big & Small.
Compare
Core Media Operations
Our integration depth & service model is like none other on the market.
What sets us apart:
-
Omni-Channel Coverage
-
US Based Agents
-
Flexible pay model
Our goal is an affordable, professional solution in improve customer experience.
to Hourly
Such as
Virtual Assistants
The average cost per overseas assistant is $8-12/hour, but with the loss of clear communication and societal understanding
to Salary
Such as
In-house Admin
The average cost of Full Time Staff is $24/hour, after benefits, providing only 40 hours of coverage, and with a set cost.
to Call Centers
Such as
Answer Connect
A reception service only answers the phone, and with little decision making, while you still have to manage other channels.
